By popular demand, we have added the ability to flag specific
guests. Users have been asking for this in order to be warned when the
guest books again, or for an obvious reminder for a current guest.
This feature can be used to red-flag a guest as someone you might not want to stay with you in the future, but also to set alerts of any type for a guest. For example, you could put in a green color alert for a vegetarian guest, or an orange alert for a guest that has special needs. Of course you can also put this information in the Contact Notes field, but by using this special alert feature your note will stand out better than if were just in the notes fields.
Attached to Email Address
The alert is tied to the guest's email address. Whenever a guest books using an email address with an alert attached, that alert will added in several ways:
- At the top of your email notification from ReservationKey regarding a new booking will be a box with your alert color and message:
- The guest name section background color in the Reservation Summary will be your alert color and contain your message:
- When you search for a guest using the Search feature from the Reservation Summary, when you click to add the guest to a reservation, a warning box will popup with your alert message:
Adding an Alert
To add an alert, simply edit the contact details and check the box "Show Alert For This Contact." You also can enter the alert message and color.
You also can quickly add an alert to a guest that is already attached to a reservation by clicking the link "Contact Alert" located at the bottom of the contact section in the Reservation Summary page.
This feature can be used to red-flag a guest as someone you might not want to stay with you in the future, but also to set alerts of any type for a guest. For example, you could put in a green color alert for a vegetarian guest, or an orange alert for a guest that has special needs. Of course you can also put this information in the Contact Notes field, but by using this special alert feature your note will stand out better than if were just in the notes fields.
Attached to Email Address
The alert is tied to the guest's email address. Whenever a guest books using an email address with an alert attached, that alert will added in several ways:
- At the top of your email notification from ReservationKey regarding a new booking will be a box with your alert color and message:
- The guest name section background color in the Reservation Summary will be your alert color and contain your message:
- When you search for a guest using the Search feature from the Reservation Summary, when you click to add the guest to a reservation, a warning box will popup with your alert message:
Adding an Alert
To add an alert, simply edit the contact details and check the box "Show Alert For This Contact." You also can enter the alert message and color.
You also can quickly add an alert to a guest that is already attached to a reservation by clicking the link "Contact Alert" located at the bottom of the contact section in the Reservation Summary page.
Can you share what the various colors stand for, or is that up to us? I had only one RED that I put in just in case and will give it a shot! Thnx
ReplyDeleteYes, the colors are user definable. You can use different colors for different types of alerts if you like. The red color in the screenshots will be whatever color you select when setting an alert. We could have made it just red, but thought it would be more flexible if users can select whatever color they want.
ReplyDeleteJohn, thanks! It works well, just used it! This has many uses and will be a valuable tool.
ReplyDeletethat is great, but only works with reservations though the RK website using the same email address, unfortunately Booking.com, Airbnb and other websites mask the client’s email address and it will be changed if the do another reservation with the same OTA
ReplyDeleteIt should be tied to all fields, including the phone number
I know is hard to match a same previous client but the system should give us a warning not only by the email address