Friday, October 9, 2015

Import Credit Card Details From Myallocator Now Available

For reservations receive through Myallocator, it is now possible to import the credit card details directly into ReservationKey. Previously it was necessary to log into and copy the information from there to ReservationKey.

Now click the Import link in the Credit Card section in ReservationKey (the link only appears if the reservation was from Myallocator).

Enter your Myallocator credit card password, and click Import.

The credit card data will then be automatically filled into the credit card fields in ReservationKey. To save, click Save, just as if you manually typed in the data.

Credit card data is only available for channels which provide myallocator with the credit card details - currently:, Expedia, BookNow.

For security reasons we do NOT store your Myallocator credit card password within ReservationKey. Create this password from within your account.

Tuesday, October 6, 2015

New Quick Quote Feature

Now there is a way to internally search availability and get a price quote, without having to create a reservation. After getting the quote, a new reservation may be added directly from this feature, or the quote may be sent via email. This feature is designed to work well with mobile devices also, so it may be easier to use this to add reservations on mobile devices rather than clicking on the calendar.

The link to the Quick Quote feature is located at the top of the Availability Calendar.

Clicking the link opens a window to search by date and number of guests, which returns a list of available rooms/units.

The total price is shown as rooms are selected.

To add more columns to the view, click Advanced. This is helpful to see if the rate is being changed by a rate adjustment (the adjustment name, and how much).

This can also be used to review maximum occupants allowed per room/unit.

And if results are returned showing rooms available but the minimum stay is not met, those lines will show as orange.

To send a quote via email, click the Send Quote button. Otherwise click the Add Reservation button to close the window and go to the Reservation Details screen.

Build a template using our merge codes and your text. Save the template, and make as many as needed.

Click Preview to see a sample of what will be sent using the selected template.

Use one of three merge codes to show a summary table of the selected rooms. Use the one appropriate for your needs. The above screenshot shows {{selectedunits1}} . The columns selected under Advanced are the same which show in the table.

{{selectedunits2}} - shows a separate box per room/unit available.

{{selectedunits3}} - Has a totals line at the bottom. Useful if the quote is for multiple rooms.

Saturday, August 22, 2015

New Option for Splitting Address into Multiple Fields

A new option has been added in Settings tab, Preferences to now be able to show multiple fields for the address instead of just one text box. This has been a long request feature that we are happy to now support. By default the system will still show one large text box for the address field, which was originally designed that way in order to be more flexible as we work with users around the world, many with different formats for saving addresses. But now, it is possible to use different fields, such as Address, City, State, ZIP, Country, if this is preferred.

To enable this option, go to the Settings Tab, Preferences and set this option:

Once this setting is saved, the system will show multiple address field boxes. These fields show:
- in the internal Reservation Details screen
- on the public Reservation Pages
- in guest details
- in credit card fields

Unrelated to the address field, but in case you don't need three fields for phone numbers we've also now added an option to hide two of the fields internally. This is also an option in the Preferences section.

Thursday, July 30, 2015

New option in Reservation Status to set rates to zero

We've added an option to the status settings so that when a reservation is changed internally, the rates could be set to zero automatically. A specific situation where this could be useful is when changing the reservation to a status of Cancelled and you want the rate to show as zero.

To set this up, go to Settings Tab, Reservation Status and select which status(es) should change the rates to zero when the status is selected.

This only applies internally when changing a status in the Reservation Details screen or the Reservations Tab.

Specific details:
- any taxes and discounts that were added to the reservation are completely deleted
- price is set to zero for any Items for Sale or Fees that had been added to the system (but description remains)
- any payments that were entered are not affected
- room/fraction prices are all set to zero

Tuesday, January 27, 2015

Forum assistance: Improvements to Pre-Book Links

Thanks to suggestions from users we've already made some big improvements to our new pre-book links feature, which was just released yesterday.

To summarize this feature, it allows you to enter a reservation internally and then provide a link to your guests that they can use to go to your Reservation Page to fill in their details and confirm the reservation. The room prices and rooms will already be selected.

The improvements are:

  1. No longer necessary to create complicated links yourself.

  2. Easily access the various links from the "More" menu in the Reservation Details screen.

  3. The room(s) and dates will be pre-selected when the guest opens the link. All they need to do is fill out the Contact and Payment details.

  4. - This applies to all of our booking pages, except at this time, the hotel style pages.

  5. New merge codes to access the booking links.

  6. - Build an email template using our new merge codes:
    {{bookinglink}} - link to multiple units or single units page
    {{bookinglink_calendar}} - link to calendar version page (if it exists as part of the reservation page specified to be used for the reservation).
    - This makes it easy to create an "inquiry" reservation and then send off an email template which contains the link to the booking page.

The Reservation Page that will be used for the above links is the page that is set in the Reservation Page Settings as the one to be used internally,


one that you specify, if you have enabled the feature to be able to do so.

In Settings tab, Preferences:

Future Enhancements

We are considering:
- any information typed into the guest details in the "inquiry" reservation will populate the contact form when the guest clicks through to the Reservation Page
- a way to be able to use this feature with reservations that block the calendar
- extending this functionality to hotel style pages
- a Copy button on the links box

Monday, January 26, 2015

Forum assistance: Prebook Guests and Send a Link to Collect Reservation Details/Payment

Now it is possible to create a reservation internally, adjust the room prices, and then email the guest a link to be used for entering their contact information and payment.

This makes it easy to negotiate a price over the phone or email, and then provide your guest with a link to your reservation page which has the negotiated room price.

In order to do this:
1. Make a reservation internally and adjust the room prices.
2. Set the reservation to a status which does NOT block the calendar.
3. Construct the link to use to email the guest:

Add the string "/idr|99999999" to the end of your reservation page URL (this feature is currently supported in our Multiple Units pages, both Calendar Mode and Availability Search Mode, and in our Single Unit Pages).

Make sure to replace "99999999" with the reservation ID from the reservation created in Step 1.

This will cause the reservation page to load with the pre-negotiated rates loaded for the unit and dates saved with the internal reservation.

The reservation created in Step 1 above is just a place holder reservation. A new reservation will be created when the guest books. This could be convenient if you wanted to send the same link to multiple inquiries, and the guest that books first would be the one to lock in the reservation.

Some example links:|2.1.2015|2.4.2015|85:0/idr|945617
- single unit page
- has dates and unit pre-selected|945617
- multiple units, date search mode
- dates not pre-entered|2.1.2015|2.3.2015/idr|945617
- multiple units, date search mode
- dates pre-entered|945617
- calendar search mode, dates not pre-filled|2.1.2015/idr|945617
- calendar search mode, dates pre-filled

In these examples the regular price is $100 per night, but we changed the price to $10 per night for a few nights:

Friday, January 23, 2015

Forum assistance: Now Specify Number of Children Per Room

Now it is possible on a room by room basis to exactly set the number of occupants allowed, including how many are allowed to be children.

This can be set from zero up to the total number of occupants allowed. If the number of children allowed in the room/unit is set to zero then the children drop down option is not visible for that room/unit on the Reservation Page.

This enhancement has been applied across all of our Reservation Page types (multiple units, single unit, calendar search mode, hotel style pages) and can be set in the individual unit settings as well as in the build add/edit pages.

Wednesday, January 21, 2015

Forum assistance: ReservationKey Change Log Added

There is always lots going on in ReservationKey, new features, enhancements, bug fixes, etc. But knowing what is happening in the system has been difficult. So now we've created a change log where we post very brief summaries of all changes, with links to related forum posts for further details.

This way, you can just periodically check the Change Log when you want to get up to speed with the most recent changes in the system.

The Log can be accessed from the menu icon in the upper right corner of the system.